Web17 aug. 2024 · A lift in episodic as well as strategic Net Promoter Scores (NPS) is proof Telstra is acting on its number one objectives of putting customers first, CEO, Andy Penn, claims. The ASX-listed telco Telstra reported strong results for the financial year, with total income up 4.3 per cent to $28.2 billion, or 5.9 per cent excluding regulatory changes. WebWat is NPS? De Net Promoter Score is 's werelds meest gebruikte systeem voor het meten van klanttevredenheid en -loyaliteit. Uw score is het resultaat van de Net Promoter Score-vraag, die er meestal zo uitziet: 'Hoe waarschijnlijk is het dat u (hier invullen wat van toepassing is) zou aanbevelen aan een vriend of collega?'
Belang en gebruik van de Net Promoter Score (NPS)
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2024 NPS Case Study: 2x Revenue with Net Promoter Score - Hotjar
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